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Terms and Conditions

Terms of Use

Welcome to Twister Travel

These terms and conditions outline the rules and regulations for the use of Twister Travel’s Website, located at https://twistertravel.com.

By accessing this website we assume you accept these terms and conditions. By continuing to use Twister Travel for travel bookings, you agree with all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Customer”, “You” and “Your” refers to you, the person accessing this website’s travel booking services and information, being compliant to the company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. “Suppliers” refers to the suppliers of tours, transport, accommodation and any other ticketed services promoted by us. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services as a travel agency, in accordance with and subject to, any laws. Any use of the above terminology or other words in the singular, plural, and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Licenses

Unless otherwise stated, Twister Travel and/or its licensors own the intellectual property rights for all material on Twister Travel. All intellectual property rights are reserved. You may access this from Twister Travel for your own personal use subjected to restrictions set in these terms and conditions. Attributions for promotional content may sometimes be published, but if not it does not set that this material is solely owned by Twister Travel. Use of any content is a responsibility of Twister Travel to set the following terms…

You must not, without permission:

  • Republish material from Twister Travel
  • Sell, rent or sub-license material from Twister Travel
  • Reproduce, duplicate or copy material from Twister Travel
  • Redistribute content from Twister Travel

This Agreement shall begin on the date October the First, 2019.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Twister Travel may not always filter, edit, publish or review Comments prior to their presence on the website or in our social media. Comments do not reflect the views and opinions of Twister Travel, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions, or are advertising their own products. To the extent permitted by applicable laws, Twister Travel shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Twister Travel reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You acknowledge that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consent to do so
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Twister Travel a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

Only the following organizations may link to our Website without prior written approval:

  • Government agencies
  • Search engines-
  • News organizations
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses
  • Tourism industry suppliers and related media may link to our website so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

No use of Twister Travel’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy.

Cookies

We allow 3rd party tourism product suppliers to use cookies. By accessing Twister Travel, you agreed to use cookies in agreement with the Twister Travel’s Privacy Policy.

Most interactive websites use cookies to retrieve the user’s details for each visit. Cookies are used via our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners are likely to use cookies, although not all. Bookings which are directly made through this site which do not take you to a 3rd party link will not expose you, however, to cookie technology. If this changes these terms will be updated.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve the immediate removal of links to our Website upon request. We also reserve the right to amend these terms and conditions and linking policy at any time. By linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do our best to ensure that the information on this website is correct, but we cannot warrant its completeness or accuracy; nor do we promise to ensure that all links remain available or that all material linked to the website is kept up to date, although the content of the site twistertravel.com will be consistently updated and optimised.

Booking Terms and Conditions

Disclaimer

Twister Travel is not the source or supplier of booked travel services, we act solely as an agent for the displayed and linked suppliers’ services on offer. The information and promotional material on behalf of these suppliers is presented on the Twister Travel website with their consent, and accurate in agreement with the suppliers.

By using this site, the customer consents to and requests the use of any listed suppliers, and agree not to hold Twister Travel responsible should any of these suppliers:

  •  fail to provide the travel services purchased;
  •  fail to comply with any applicable law

When booking travel products in the form of transport, tours and/ or accommodation and any other through Twister Travel, the responsibility for your experience is handled by these suppliers and their own individual policies. You accept that booking is your own decision, and that responsibility to provide the services selected is of the suppliers, or owners or operators or tourism companies, which allows Twister Travel exclusion from any liability in the events during your experience or in transit to and from the experience, holiday or events, of:

  • personal harm, including injury or death
  • property damage, theft or loss
  • cancellations, delays or other inconveniences
  • force majeure, additional expenses, perceived unfulfilled promises

All which complaints regarding tourism services, will be handled by the suppliers themselves, who are expected to supply all information relating to their services, publicly and with integrity.

Insurance

Travel insurance is recommended for extended holidays where potential risks are present. Your insurance policy should include cover for cancellations, delays, luggage loss, personal injury and accident, medical expenses, death and personal liability.

It is understood and acknowledged that travelling in many destinations may involve exposure to various hazards to health and safety, including but not limited to: disease, crime, terrorism and warfare.

When travelling anywhere generally it is advised to exercise caution. For thorough travel advice and destination updates, we recommend that you contact the Department of Foreign Affairs and Trade or visit their website at smartraveller.gov.au (Australia, or look up the same for other site users’ country) for general travel enquiries, up to safety alerts. You may also register your travel plans with the department, to be contacted in an emergency.

The customer planning international travel needs to know passport and visa requirements ahead of   booking or travel. We can help with any guidance needed. It is important to know that most destinations require a valid passport with a minimum of 6 months remaining after scheduled return date, for each traveller.  

Health

You must check any health or fitness requirements, and take recommended precautions relevant to your travel, such as vaccinations. Please be aware that it is necessary to provide vaccination documentation for entry into some destinations. See your GP or local travel doctor for advice, or check at smarttraveller.gov.au (Australia, or look up the same government provided travel advisory service for your country).

Supplier Changes, Cancellations, and Fees

When booking dates chosen are confirmed once checked with suppliers which in most cases will be instant through linked calendar technology. There may be rare cases where the product booked is not necessarily guaranteed due to circumstances such as expected tour group numbers, or unforeseen events. These cases are in no way a liability of Twister Travel or the supplier if so stated in their terms and conditions. Any such case would mean a date change or refund is likely.

If as a customer you chose to amend or cancel a booking, this may incur supplier fees, which can range up to 100% of the booking cost. Please take the time to read these terms when making a booking.

Ticketing

It is the responsibility of the traveller to provide correct details for all passengers where identification is required such as air travel, which in this case would include date of birth, and correct spelling of all names.

When booking through this site directly you have the assurance of a secure payment gateway, through Stripe or PayPal. Affiliate sites you may be directed to from this site are also equipped with secure payment routes. Following suggestions made in posts from this site to other booking platforms is at the customer’s own risk, and waives any responsibility of Twister Travel.

You will be emailed a receipt followed by an electronic ticket to print or carry digitally, upon making any bookings with Twister Travel.

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